Delivery and returns
Delivery Policy
As our sneakers are personalized by hand, the order preparation time can vary between 24 hours and 3 WORKING days minimum.
Once shipped, your order will be delivered within 2 to 5 business days by the chosen carrier. You will receive a confirmation email when your order is shipped as well as a tracking number.
These deadlines may be extended during busy periods such as the release of new collections, holidays or even the Christmas period.
We deliver worldwide with tracked delivery (allow a minimum of 7 to 15 WORKING days depending on your delivery country).
Saturday and Sunday are not working days.
Return and Exchange Policy
At Pépite Sneakers, we want you to be completely satisfied with your purchase. That's why we offer a flexible return and exchange policy. If for any reason you are not satisfied with your product, we offer you the option to return or exchange it as soon as possible.
Your satisfaction is our top priority, and we are committed to making the return or exchange process as simple and transparent as possible.
Because our sneakers are personalized to order, they are non-refundable and non-exchangeable. Once the order is confirmed, a customization cannot be changed.
Non-personalized laces can be refunded, if never worn and in their original packaging.
If your order has been damaged during shipping, please contact our customer service at pepitesneakers.paris@gmail.com with a photo of the damaged order upon receipt of your package and your order number within 5 working days (from receipt of the package).
After this deadline, no requests can be considered.
In both cases, your order will be replaced and shipped again as soon as possible, you will receive a new La Poste tracking number by email.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you've followed all these steps and still haven't received your refund, please contact us at pepitesneakers.paris@gmail.com.
Sale or promotional items (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at pepitesneakers.paris@gmail.com and send your item to: 1 Boulevard de Magenta, Paris, Ile de France, 75010, France.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to them, so they'll find out about your return.